Major Post Office Revitalisation Plan Launched At Stormont

A major new plan to strengthen Northern Ireland’s Post Office network was launched on 3 March 2026 by Retail NI and the National Federation of Sub-Postmasters at Stormont.

The joint ten-point report sets out how government at all levels can better support post offices, expand counter services, and drive footfall back to local high streets.

Retail NI Chief Executive Glyn Roberts and National Federation of Sub-Postmasters NI Non-Executive Director Jim McCafferty said the initiative is about far more than postal services.

“Our plan is not just about revitalising our Post Office network — it is also about revitalising our high streets by generating more footfall for our struggling high streets.”

They emphasised the continuing importance of face-to-face services:

“There is much talk of automation, but we know people still enjoy talking face-to-face, having the opportunity to be served by a human in the same location, and having the opportunity to meet friends in what is a local community hub.”

“Our post offices are more than service counters — they are vital community hubs, particularly in villages, towns and urban neighbourhoods.

“With the right policy support, expanded services, and equal market opportunities, we believe the network can play a central role in revitalising both local communities and Northern Ireland’s high streets”

Filling the Banking Gap

With widespread bank branch closures in recent years, post offices have increasingly stepped in to provide essential financial services — particularly access to cash.

The report highlights strong customer demand for:

• Cash withdrawals
• Deposits
• Balance enquiries

A key proposal is an improved and expanded Small Business Deposit Scheme, supported by local banks, to enhance secure cash transit services — especially for rural businesses.

Along with the expansion of ‘Enhanced Post Office’ models, hosting community bankers to facilitate banking services not yet available at the post office counter, akin to the Banking Hubs already in place.

Adapting to Changing Mail Trends

As traditional letter volumes decline and parcel traffic rises due to online shopping, post offices are evolving.

The network is expanding its ability to handle parcels for multiple carriers — not just Royal Mail — positioning branches as central local drop-off and collection hubs for e-commerce.

However, the organisations argue Northern Ireland is being disadvantaged compared to the rest of the UK.

While DPD services are available through post offices in Great Britain, this option is not currently available in Northern Ireland. The report states this:

• Limits earning potential for NI postmasters
• Restricts consumer choice
• Reduces competitiveness in the local parcel market

Key Service Expansion Requests

The report calls on government to restore and expand services delivered via post offices, including:

• Passport and driving licence applications, renewals and identity verification
• National Savings
• TV licences
• Utility payment and top-up services
• Payment for Translink transport
• Dog licences
• Fine payments
• PAYE and self-employed tax contributions
• ID verification for jobseekers