With extensive experience in installing computer networks, IT and EPOS systems for clients of across many sectors such as retail, restaurants, cafes, pubs, hotels and event venues, Brisk Technology will use its expertise to continue its growth trajectory by offering EDGEPoS, the leading EPOS software system, to new customers.

Darren Nickels, Retail Technology Operations Director at Henderson Technology, said: “We selected Brisk Technology to be an EDGEPoS reseller because of their extensive experience and the pride they take in delivering excellent customer service. Their team of engineers, trainers and support departments all share the same high standards as the team at Henderson Technology.

“EDGEPoS can be used in many retail environments, and we see this partnership as a key way to bring EDGEPoS to those operators looking for a leading EPOS partner within sectors across the island of Ireland. We look forward to seeing how the team use their expertise to bring EDGEPoS to new retailers.”

Ben Nesbitt, Managing Director at Brisk Technology, added: “We are delighted to be partnering with Henderson Technology to take EDGEPoS to the retail sectors of Northern Ireland and Republic of Ireland.

“Through our experience of installing and supporting EPOS systems and delivering an end-to-end solution to customers, it became apparent that there was a gap in different retail sectors for a fully featured retail system. For a number of years, we have seen what a fantastic product EDGEPoS is; the fact that it has been developed internally by the Henderson Technology team from the ground up with extensive features and integrations really makes it stand out from the crowd.”

Henderson Technology understands that retail is a constantly changing business and knows the benefits retail technology can offer forward-thinking businesses. EDGEPoS streamlines operations, improves accuracy, and provides retailers with valuable insights that helps enhance customer satisfaction and drives growth.

Henderson Technology announces Brisk Technology as new EDGEPoS reseller

Left to right:

Darren Nickels, Henderson Technology, Retail Technology Operations Director

Ben Nesbitt, Director of Brisk Technology

Paul Ely, Director at Brisk Technology

Kristine Moore, Henderson Technology, Retail Technology Channel Manager

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PRA executive director Gordon Balmer told industry reps at its Business Breakout session at the Crowne Plaza hotel that the group has fielded more than 100 media interviews over the course of the fuel crisis, including outlets in Australia and the US.

During a visit to Northern Ireland with outgoing PRA chairman Brian Madderson, he explained the background to the fuel crisis and how confidential remarks at a Cabinet meeting were leaked to media, sparking a round of panic-buying.

He revealed that pump prices had hit their highest level since September 2013, with wholesale price rises of more than 4p/litre week on week during the height of the crisis, and warned against the wisdom of the Government increasing fuel duty in November.

Updates

Mr Balmer updated reps on the demographics of Northern Ireland’s market – of 571 sites, 61 are owned by the supplying oil company, 472 are dealer-owned and 38 are operated by multiples.

During the year, the PRA has been lobbying government over the Road to Zero strategy, ATMs and the future of cash and forecourt crime drive-offs.

This week, the PRA has been in a series of meetings with Stormont departments, discussing a variety of issues, including road fuels, organised crime, the introduction of E10, EV charging and the need to improve infrastructure, business rates and fuel laundering. The PRA also met with the PSNI to discuss forecourt crime.

Mr Balmer said the group had been talking to the DVLA and the government about the importance of being able to extract keeper’s details in a timely manner after a driver has left the forecourt without paying.

Many police forces don’t deal with this type of crime, so some UK forecourts have been working with Forecourt Eye – but their efforts are hampered if they can’t get timely details about the vehicle keeper and the crime may have to be written off.

Human trafficking

Meanwhile, Mr Balmer said the PRA had been talking to the Department of Justice about human trafficking and slavery and the issue of hand car washes.

The Car Wash Association is concerned about non-compliant hand car washes and has warned fuel retailers who allow a third party hand car wash to operate on their site of the steps they need to take to ensure that there will be no threat to their own reputation, including having a legally binding lease, planning consents including operational days and times, no labour abuse, and valid Right to Work documents.

Mr Balmer also discussed the latest business rates revaluation in Northern Ireland, pointing out that questionnaires are now available on line and responses must be back to LPS by the end of December.

Transformation

The pandemic has transformed UK forecourts, with fuel retailers increasing their focus on non-fuel categories, Mr Balmer said.

Fewer than 1 in 10 of their shoppers during the pandemic were there on a fuel mission, and the pandemic saw many forecourts operate as standalone convenience stores, with sales of ambient food and chilled ready meals key to that success.

Forecourts are ideal for price-marked promotions, and operators are now utilising apps, allowing them to get to know their customer base better, he said.

The meeting also heard from Adrian Tallant from Eurotank, comparing techniques for cleaning fuel tanks; Kristine Moore from Henderson Technology, who discussed the latest developments in PoS technology and how they can help stores, and Julian Eiers of Edge Petrol who revealed how the company can help forecourts to analyse their data to maximise their fuel pricing strategy.

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