The launch of a new online meal and grocery delivery service in partnership with Copenhagen-based food-tech company Noahs, is a significant evolution in the Maxol’s foodservice strategy. IF&CR asks Maxol CEO Brian Donaldson, what was the thinking behind this initiative?

“While Maxol’s fresh food offering has traditionally focused on breakfast and lunchtime, customer expectations and lifestyles have evolved significantly. Today’s consumers are busier than ever, and they are seeking greater flexibility, convenience and quality right throughout the day, whether they are at home, at work or on the move” he told IF&CR.

“In response to these changing needs, Maxol has partnered with international food-tech company Noahs to introduce a first-of-its-kind meal and grocery delivery service in Ireland. The partnership reflects Maxol’s commitment to serving customers beyond traditional meal occasions, making high-quality food and everyday essentials available whenever and wherever they are needed.

“Through Noahs’ innovative digital platform, customers can order freshly prepared, cooked-to-order meals alongside grocery items in a single seamless transaction. By partnering with leading delivery platforms including Just Eat, Deliveroo and Uber Eats, Maxol can now bring both hot food and selected groceries straight to customers under the campaign tagline – “Bags More, Straight To Your Door”.

“The new service significantly expands Maxol’s food offering, enabling customers to enjoy restaurant-quality meals such as pizzas, burgers, Mexican bowls and more, delivered with the convenience they increasingly expect. It marks an important step in our ongoing focus on providing greater choice, accessibility and convenience for today’s time-pressed consumers.

“While currently available at selected sites in Leinster, we are preparing to roll out the offering to 60+ Maxol locations.”

Customer Feedback

Launched at three pilot sites on 22^nd April – Newbridge (Kildare), Ardbrae (Wicklow) and the Long Mile Road store (Dublin) – how has the new service been received by customers and in-store staff?

“Initial customer feedback has been extremely positive, with the new delivery service resonating strongly among consumers who are clearly seeking greater convenience and flexibility. Given that this is a new, innovative – and possibly unexpected – offering for the Irish market, the level of customer interest has been particularly encouraging.

“To build on this momentum, Maxol is investing in targeted marketing support to increase awareness and drive trial, particularly as the service expands across its network.

“The new service has generated real excitement among Maxol’s retailers and staff who are proud to work for a business that continues to innovate and introduce new solutions and services for customers. Colleagues have gotten behind and embraced the opportunity to offer an expanded range of freshly cooked food to customers, helping them to get the most out of their busy days. Being at the forefront of a first-to-market proposition in Ireland has created a strong sense of pride and engagement across the team.

Phased Approach

When can we expect to see the roll out to 60+ outlets in the South?

“We are still working through a phased approach timeline, as we want to ensure we take all the learnings from the initial trial sites. However, the ambition is to drive significant scale by Q4 2026.”

Another ‘first’ for Maxol

It’s another ‘first’ for Maxol in Ireland – and a generation have totally embraced Just Eat, Uber Eat, Deliveroo etc – it seems a ‘no brainer’ that the forecourt sector would eventually embrace the trend too. When did Maxol start work on the initiative and what was involved?

“The partnership with Noahs was fostered over a year ago, through relationships we have built through NACS (National Association of Convenience Stores). We met with Daniel Baven and some of his team and learnt about the great success they have had in other markets, including Denmark and felt it was a great fit for Maxol. It allows us to deliver on convenience in a meaningful way for today’s busy consumers, by bringing “Bags More, Straight to Their Door”.

Digital Kiosks

Maxol is also introducing instore ‘digital kiosks.’

“We have already started the roll-out of our in-store digital kiosks, designed to enhance speed and convenience for busy shoppers.  We’ve made it easy for our customers to browse menus, customise orders and choose how they order in-store. This is helping to reduce wait times while creating a more flexible and intuitive experience. And importantly, while our digital kiosks will make for a more seamless experience, they will always be complemented by the friendly and personal service for which our stores – and our retailers – are known.”

Homegrown

Another significant Maxol initiative that’s going from strength to strength is of course Maxol Homegrown. Now in its third year the most recent recipients were announced recently.

“Now in its third year, Homegrown at Maxol has quickly become a recognised platform for fantastic indigenous businesses looking to scale up, offering not just visibility but tangible opportunities and support: PR and marketing, access to nationwide retail distribution through the Maxol store network, mentorship and access to a Homegrown alumni network.

“This year’s Homegrown at Maxol entries revealed a distinct and interesting pattern. For the first time, there was a clear trend among applicants towards products designed for consumers with active lifestyle looking to make smarter choices.  It is a shift that mirrors global trends but equally resonates in Ireland, where there is a growing focus on wellbeing and food options that support busy lives. This trend did influence our judging process and helped us decide on our three 2026 Homegrown at Maxol winners, Oatco, Well. Can’d Water and WONDR Jellies, all of which capture this trend perfectly.

“Oatco’s Super Bites, developed by Laura Murphy in Co Tyrone, are bite-sized snacks built around oats and other natural ingredients, designed to deliver sustained energy.      Murphy, a working mother and entrepreneur has grown the brand alongside a              community-oriented fitness initiative, the Oatco Run Club. Her timing has been fortuitous. Interest in functional snacks has surged in recent years, driven by consumers who want great-tasting options while also being part of a like-minded community.

Something Special

!Laura has clearly developed something special, and commercially viable, with the brand recently securing a €50,000 investment on Dragons’ Den, from investor Steven Bartlett who said her product was ‘absolutely banging’. What we can offer is potentially even       more valuable – consistent, everyday nationwide visibility and marketing support.

“Well. Can’d Water, this year’s second Homegrown at Maxol winner, addresses another growing consumer concern – environmental impact. Founded during the Covid period by Mark and Conor Ralph alongside 2024 League of Ireland champion John O’Sullivan, the company is Ireland’s first canned water brand. Its premise is simple but effective: replace single-use plastic bottles with fully recyclable aluminium cans.

“Sourced from the Dublin Mountains and packaged in Ireland, the product taps into a rising awareness around plastic waste and the carbon footprint of everyday consumption. Well. Can’d Water’s proposition and growing success suggest that there is nothing that can’t be reimagined through the lens of sustainability. The convenience of a grab-and-go format is paired with an ethos that resonates with our environmentally conscious consumers.

“WONDR Jellies, the third of our winners, is doing great things in a category that has           historically resisted change: confectionery. Developed by ex-League of Ireland footballer Mark Birrane, alongside, Michael Fox, formerly of Fulfil, the brand offers lower-sugar, high-protein and high-fibre jelly sweets aimed at those who want their treats but are also keen to make better choices.

“Fitness communities – including those involved in high-intensity training such as Hyrox – have embraced the product, as it fits into and supports their disciplined routines.      There’s a real honesty to this product, which is all about delivering moments of indulgence, without the guilt; and the team behind the brand understands that no amount of health messaging can compensate for a below-par taste experience.

“We particularly liked how all of the 2026 Homegrown at Maxol winners embodied the connection between food and lifestyle. We know that people are no longer just buying products; they are buying into producer stories and brands that reflect their values and their way of living.

Indigenous Irish Producers

Will Homegrown be launched again for a fourth year? What are you specifically looking for from indigenous Irish small food producers?

“The programme has been an outstanding success, both in terms of customer engagement and the opportunities it has created for both emerging and established Irish food producers. Going forward, our ambition is to evolve Homegrown at Maxol into a bi-annual programme, giving us the time and space to work more closely with existing winners and support them as they scale their businesses and maximise the benefits of being part of the Maxol network.

“The initiative is closely aligned not only with our own company values but also with changing consumer expectations. Customers are increasingly seeking high-quality products with strong provenance, and there is a growing preference for supporting local businesses and Irish producers. We continue to see strong demand for products that tell an authentic story and reflect the quality and innovation that exist within Ireland’s food and drink sector.

Entrepreneurship

“When evaluating applications, we look for products that are Irish, innovative and that will appeal to our customer base. We look to identify businesses that can genuinely benefit from our support and whose products bring something distinctive to the market. Quality is paramount, but we are always on the lookout for a clear point of difference; that could be the product itself, the ingredients used, the sustainability credentials, or the story behind the brand. Ultimately, we’re seeking passionate producers with great products and strong growth potential who can help us offer customers something unique while showcasing the very best of Irish food entrepreneurship.Top of Form

Investment Strategy

Bottom of Form

IFCR recently featured Maxol Long Road – are there any other forecourt refurbishments/developments in the pipeline with Maxol dealers or company owned sites?

“As part of our investment strategy, we have developed a dynamic capital expenditure programme for 2026 focused on a number of strategically selected sites across Dublin, Cavan, Clare, Laois, Limerick and Louth. The programme combines full redevelopments, partial redevelopments and targeted refurbishments, ensuring that               investment is tailored to the specific needs and opportunities of each location.

“Our objective is to transform these sites into even stronger destination locations that deliver a best-in-class customer experience while supporting long-term business growth. This includes creating larger, brighter and more modern retail environments, improving seating and customer facilities, optimising parking capacity and traffic flow, and further strengthening our food service proposition.

“A key element of the programme is the rollout of our new-look Deli concept, designed to provide customers with an enhanced all-day food-to-go experience. We will          also continue to expand our successful alliance with Dunnes Stores across selected locations, broadening our retail offer and increasing convenience, and choice, for customers.

“Overall, this investment programme reflects our commitment to continually evolving our network, strengthening our competitive position and ensuring our sites remain relevant, attractive and profitable for the future.”

Top of Form

Bottom of Form

Further Initiatives

“Car Wash is a hugely important part of our business and one of our biggest innovations this year is Wash Club, a subscription model, where customers can get up to 10 washes per month for just €19.95 on our Regular plan. It has already gone live at three sites and not only does this deliver exceptional value but it is all app enabled, so time poor customers can activate the wash without going into the shop. This is a brand-new innovation and we’re excited to roll it out across 60+ sites in ROI over the summer, helping retain existing customers while also recruiting new customers to our network, as it’s a real point of differentiation.”

Dunnes Stores Alliance

Another initiative that really sets us apart is our alliance with Dunnes Stores where we have over 350 products listed in selected sites across Dublin. Most of these products are from the much-lauded Simply Better range, offering Maxol shoppers a wide range of high quality, fresh meats, cheeses and vegetables, ready-made meals ,as well as fruit, yogurts, frozen foods and wine. This caters for a convenience top up shop mission, as we constantly strive to deliver value and quality in every shop.”

Fifth Generation

“Maxol is a fifth-generation, Irish family business and we have always focused on our people as our best assets. We’re incredibly proud of our history and the role our retailers play in communities across the island of Ireland. Our strategy is to combine time-honoured values and personalised customer service with modern technology to deliver the highest level of service and support to our customers, delivering a best-in-class retail offering.”

AI Technology

 “Maxol ensures value for consumers at the pump by using AI technology which allows us to react dynamically to changes within the market and locally ensuring we are always    competitively priced. Using this technology was key in recent times and enabled our team to              be more efficient in responding to the impact of unprecedented geo-political events.

“We’re living in unprecedented times, so it is difficult to make predictions. However, we’re continuing to innovate to ensure that Maxol is in a strong position, to meet consumer needs. Food service and a strong retail offering are key to all motorists, whether they are in an electric or a petrol / diesel vehicle.”

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The new focus is on non-fuel sales with expanded Deli offering unveiled alongside new Zambrero, drive-through Burger King and expansion of the Dunnes Stores alliance.

Located at a prime position at the junction of the Naas, Long Mile and Nangor Roads, Maxol Long Mile Road already occupied a key arterial route between Dublin and Cork and Dublin and Limerick. Now, it has been completely transformed into a modern, sustainable roadside retail destination at the heart of the commuter belt.

“It took a number of months” said Thomas. “It was a total knock-down and rebuild from scratch. Following demolition, we were operating out of a portacabin for a few months. There’s basically nothing left of the old building.

“A lot of thought went into what is a really good project. I’ve done a couple of revamps with Maxol before, as I’ve been a dealer with Maxol for 16 years. This one was in the planning for a long time, but I’ve been happy with the whole process. There were a lot of people involved – with weekly site meetings and so on – but Maxol always has a great team to work with.”

€4.5 million redevelopment

The redevelopment of Maxol Long Mile Road, marks one of Maxol’s most significant single-site investments in recent years. It forms part of Maxol’s five-year, €175m investment strategy for growth, further strengthening the Irish forecourt and convenience retailer’s portfolio in Dublin.

The project involved the demolition of the former 340 sq. metre shop and the construction of a brand-new 547 sq. metre retail facility, significantly enhancing the customer experience and overall offering. The flagship store now features an expanded Maxol Deli, global Mexican restaurant Zambrero and a new Burger King restaurant complete with a drive-thru, as well as new digital ordering screens in-store for commuters and locals on the go.

In an extension of Maxol’s exclusive alliance with Dunnes Stores, Long Mile Road now offers premium meal solutions from the Simply Better and Dunnes Stores food range, as well as a range of premium wines.

The shop also includes 100 sq. metres of dedicated general retail space, Maxol’s signature coffee, ROSA Coffee, an off-licence, seating for 48 customers, ATM and modern washroom facilities.

“Basically, now it’s a food court that sells groceries. The food court is selling great quality food – we’ve added a lot to the range. The Fresh Food Team  at Maxol came up with the idea for Fresh Irish Breaded Chicken which is going down very well,” said Thomas.

“The whole Deli has been revitalised. Zambreros is particularly well received. Burgen King is trading well as always. There’s now massive sit-down areas, with both open areas and private booths for meetings. It’s all been really well thought through.

“The food complements the space – there’s also a really good offering across grocery with the new partnership with Dunnes Stores.

“It’s been really well received by customers – and staff are also delighted.

A first-class team

“We’re very lucky to have the staff we have. We kept some on the site in the temporary shop, while others were repositioned around the other stores – so that when we re-opened, we still had the same staff.

“We are all about our people – and customers were pleased to see that we have retained out staff.

“We re-opened on 19^th December – which was a great time to open a new shop. It was all hands on deck – but was very exciting and enjoyable. Staff loved being the centre of attention and it was lovely to see their sense of pride – they were really enjoying the moment.

“I’ve been 21 years working for myself and 30 years in retailing. It’s no big secret that if you look after your people and bring them on the journey with you, everyone benefits.

“All the staff were involved from the start. There was strong communication and everyone was excited about the whole project.

“Local customer and visitors are very impressed” said Thomas. “We had a group of overseas visitors in today and it was lovely to see how impressed they were.”

Dunnes Stores Offering

“We’ve not got a big Dunnes Stores offering – the Dunnes Partnership has been great. Both Maxol and Dunnes are two of Ireland’s great family  businesses. The whole experience of dealing with Dunnes has been great – they’re simplified the ordering process and are so easy to work with, so we have plans to do more to expand that relationship.

“We’ve also extended the off-licence with a full chilled wine and beer offering, which is going down well with customers too.”

Upgraded Forecourt

Upgrades have also been delivered on the forecourt to provide additional services including a state-of-the-art car wash and increased customer parking to improve traffic flow and customer convenience.

“Outside we’ve expanded and modernised the parking area, with a new modern car wash. We’ve upgraded all the pumps, added a new canopy – and EV charging points are a work in progress.”

A Maxol Milestone

“This redevelopment marks an exciting milestone for Maxol,” Brian Donaldson, CEO of The Maxol Group, said. “The new-and-improved Maxol Long Mile Road is a testament to the company’s commitment to investing in high-quality, future-focused roadside retail destinations.

“Maxol is committed to setting the standard in modern roadside retail. At Long Mile Road, we have focused heavily on enhancing our food offering, introducing new and expanded brands to serve customers at every time of day. From breakfast through to dinner, we provide high-quality food to go and a wide variety of options for every customer.

“The redeveloped site is indicative of Maxol’s repositioning as a leading convenience retailer, with food, coffee, grocery and car washing services driving growth, while ensuring our sites meet the changing needs of our loyal customers. Our Licensee Thomas Ennis and his team excel at delivering a brilliant customer experience and we wish him and his store team every success.”

Energy-efficient

Maxol’s latest sustainable forecourt design has been fully implemented at Long Mile Road, incorporating:

• CO₂ refrigeration with energy-efficient doors.
• High-performance glazing to reduce heat loss.
• Heat pump technology for low-carbon heating.
• LED lighting throughout.
• Rooftop solar panels with inverter system to offset energy demand.

These measures significantly reduce the site’s environmental footprint while lowering long-term energy consumption. The redevelopment comes as the surrounding area continues to evolve under the City Edge Project, a joint initiative between Dublin City Council and South Dublin County Council aimed at delivering up to 40,000 new homes and substantially increasing employment across the corridor.

Over the last decade, Maxol has invested more than €225 million in expanding and upgrading its service station network, including the acquisition of 23 freehold properties, the large-scale development of 25 sites and around 50 smaller projects.

The launch of the new Long Mile Road site was marked with a high-profile customer event – Lunch in the Bag. Delighted Maxol customers were treated to delicious food sampling from right across the in-store range, an FM104 live broadcast with Graham and Nathan and prizes galore.

Brand Loyalty

Thomas highlighted the positive relationship he has had with Maxol going back 16 years.

“I’m very loyal to Maxol, they have been with me every step of the way. We have a great relationship.”

Thomas now has twelve stores and four forecourts, since opening his first store on Merrion Row back in 2005.

Since then he has built the business up into what it is now – employing 320 people – with two more stores coming soon.

“I like to promote from within. Staff retention is very good. You can have all the best shops but without the right mix of people, it’s nothing. Staff are core to success.

“Everything in retailing – and particularly forecourt retailing – is changing. The consumer is more educated, and they want quality food. We can certainly stand over the quality of our food,” said Thomas.

“You have to keep looking out for what’s coming down the road –  but good quality food and exceptional service will always stay the same. You can dip into the trends – but people ultimately want good food, clean facilities, to feel safe and secure in bright surroundings, and to sit down and have good food.

“That’s where the future is – providing good quality food, in clean, bright, safe surroundings. That will always be on trend.”

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Something to celebrate

The success of the store comes down to a strong team and loyal local customers. Staff play a central role in the store’s performance, consistently delivering great service and keeping standards high. The continued support from the community has also helped the business grow and adapt.

Graham Murphy, one of the owners, is managing director. Liam Murphy oversees daily operations across the group, with Padraig Doran supporting as development manager. On-site, store manager Mark Leacy leads the Raheen team and is closely involved in the day-to-day running of the business.

New Ross Bypass

“We purchased the store in 2011, having leased it for 12 months initially. We could see the potential in the site – even though the New Ross bypass was in motion. We knew it had a really strong offering, and was well established in the local community” explained Liam.

“The New Ross bypass was completed in 2020, and like many businesses along the old route, we were affected during its construction. Thanks to the efforts of our team and the continued support of our local customers, we were able to adapt and keep things moving. We even noticed that some regulars and daily commuters would actually re-route their journey to continue visiting the store. This gave us the confidence to keep investing in the site and plan for the future.”

Navigating new challenges

Just as recovery from the bypass disruption began, Covid hit in March 2020. “We adapted as best we could,” said Liam. “We made use of the space we had, creating indoor and outdoor areas for customers to safely visit and enjoy. With the Greenway still under construction nearby, we saw its potential and began planning ahead.”

An extension followed, adding key facilities including toilets, bike parking, outdoor seating, and the new Wild & Bean Barista Bar. The result was 5,000 square feet of outdoor and covered space beside both the store and the Greenway.

Opportunity knocks

“We saw this as an opportunity to develop the store further. It was clear there was strong demand from both the local community and Greenway users for a broader, fresher convenience offering – the kind of everyday items and services people now expect from a modern store. It showed us just how much more potential the site had.”

“Gala Retail has some fantastic brands and concepts and with our long, historic relationship with the Gala team, we were never going to consider any other brand.

“We believe Gala concepts such as Coffee Junction, Galato, Baker’s Corner, The Deli and Distill all developed by Gala, are best in class – not only through the design detail, but the product offering, quality and price point.”

A busy summer season

“Thanks to the recent spell of good weather, the store has enjoyed one of its busiest weeks to date. The summer footfall has been boosted by the growing number of Greenway visitors and locals stopping by, a sign that the store continues to hit the mark with shoppers.

“The addition of the Wild & Bean Barista Bar, developed under the management of Hilary Rowe, has helped turn the store into more than just a stop-off point – it’s become a go-to spot for people to meet up and our proximity to the Greenway is an added bonus.”

The store remains closely connected to the community, supporting a range of local charities and events, including the Pink Rock Run, as well as partnering with sports clubs, musical groups, and drama groups throughout the year.

Celebrating 25 years of Gala

“Celebrating 25 years of Gala Retail last year coincided with the completion of our store extension and refurb, a major milestone after years of navigating industry competition, economic challenges, changing customer needs and much more. It marked a period of progress and growth, as we continue to invest in the store’s future.

“Under the watchful eye of Mark Leacy, the store manager, we are planning to develop our forecourt this winter. This will be the next stage of our development and reflects our commitment to support our wider sustainability goals, including the installation of solar PV panels, EV charging points, and enhanced forecourt services. We’ve already taken steps such as retrofitting energy-saving appliances and improving our overall environmental performance.

“We’ve been involved with Gala since its formation. Like ourselves, it was formed by a number of family-run wholesale businesses. To this day, Gala still encompasses that sense of being part of a family – in that they listen, support, encourage and also allow us to make independent decisions in how we run and operate a first class offering.

“The Gala team give us a lot of support from both a central office administration perspective and their business development team on the road. They have given us excellent contacts in the trade to see us get to this exciting stage of planning for our future expansions.”

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Over the past two years, Fuels for Ireland has been pressing the case for something that I believe is long overdue: an expert group to review how taxation and other Government policies impact the retail price of fuels for transport and heating.

This isn’t just an abstract exercise. It’s about the future of your business, the viability of forecourts across the country, and the livelihoods of the people who work in them. It’s also about making sure that the State’s approach to the energy transition is fair, reasonable, and sustainable for everyone — not just for those who can afford to make big changes to their vehicles or heating systems right now.

A sector that already delivers

Every litre of fuel we sell makes a significant contribution to the State’s finances. Between excise duty, VAT, carbon tax, and statutory levies such as the National Oil Reserves Agency (NORA) levy and the Better Energy Levy under the Energy Efficiency Obligation Scheme (EEOS), our sector delivers an estimated €6 billion every year into the Exchequer.

We also provide employment for around 30,000 people, with jobs spread through every town, city and rural community in Ireland. And our forecourts are more than just fuel pumps — they are vital retail and service hubs, particularly in smaller towns and villages.

Transition without fiscal foresight?

We at FFI fully support the energy transition. Our members are investing heavily in renewable liquid fuels like HVO and bioethanol, expanding EV charging infrastructure, and preparing for future fuels.

But in almost every policy discussion I’ve seen, the focus has been on how taxes and levies can encourage or discourage certain technologies and behaviours. Far less attention has been paid to the flip side of that coin — the impact these measures have on the actual cost of energy, on who bears those costs, and on the long-term stability of State revenues.

This is not just a matter of economics. The reality is that those who are least able to afford a switch to new technology — from internal combustion engine to electric vehicles, or from oil-fired heating to heat pumps — are being left behind. Their bills are increased in the name of “encouraging” them to switch, but for many, those options are simply out of reach. In practice, they are paying more and more to subsidise wealthier households who can afford to cut their heating and transport costs through upgrades. Fuels for Ireland is calling for a coherent approach and a dedicated tax group for fuel pricing policies.

It’s not just about tax

When most people hear “fuel prices” and “Government policy” in the same sentence, they think of fuel duty or carbon tax. But there are other significant factors baked into the pump price:

• Renewable fuel obligations such as the Renewable Transport Fuel Obligation (RTFO) and the forthcoming Renewable Heat Obligation (RHO).
• The EEOS/Better Energy Levy, which obligated parties recover through fuel prices.
• The NORA levy, currently set at 2cpl, which funds our national strategic fuel reserves and provides resources for the Climate Action Fund.

Each of these measures has a purpose, but they all come at a cost. That cost lands with motorists, home-heating oil customers, and — inevitably — with the businesses that serve them.

The North–South price gap

Nothing illustrates the need for a comprehensive review more clearly than the fuel price gap between Northern Ireland and the Republic.

Right now, industry data shows that fuel in Northern Ireland is around 20 cents per litre cheaper than in the Republic. For an average 60-litre tank, that’s a saving of €12.

For home-heating oil, the gap can be €150 to €185 per 500 litres.

The reasons are complex: differences in excise, VAT, and levy structures; currency fluctuations; and — importantly — higher renewable fuel obligations in the Republic, meaning our petrol and diesel carry more compliance cost than theirs.

The consequences are straightforward and damaging to the ROI industry:

• Significant volumes of fuel sales — and the associated tax revenue — are leaking across the border.
• Forecourts in border counties are losing customers and, in some cases, closing altogether.
• And those who cross the border to fill up rarely stop at the forecourt — they often do the rest of their shopping there, taking advantage of generally lower retail prices. That’s more lost business for retailers here at home.

Three principles for a fair approach

The Expert Group we are calling for would be tasked with developing a coherent approach to fuel pricing policy, built on three core principles:

1. Revenue stability — ensuring the State has a fair, reliable, and predictable income from transport and heating fuels during and after the transition.
2. Support for the transition — designing fiscal policy that differentiates between fossil and renewable fuels, while staying technology-neutral in principle and incentive-aligned in practice.
3. Affordability and fairness — protecting essential users and those with no realistic alternative from being overburdened, and preventing a situation where the least well-off pay for the decarbonisation of the better-off.

Who should be at the table

We believe the Expert Group should bring together all the relevant expertise and perspectives, including:

• Department of Finance and Revenue Commissioners
• The climate and energy policy department (currently DECC/D/CEE) and Department of Transport
• SEAI, NORA, and the Parliamentary Budget Office
• ESRI/academic energy economists and CSO (for data)
• Consumer advocates, fuel-poverty experts, and regional/border economy representatives
• Industry — including Fuels for Ireland, forecourt retail, freight, and maritime fuels
• Environmental experts in lifecycle carbon accounting, renewable fuel sustainability, and climate policy integration

Why it matters to you — and what you can do

This is not just about high-level policy. It’s about your business and your community. If you operate a forecourt, every element of Government policy that influences fuel prices affects your competitiveness, your turnover, and your customers’ choices.

Without a comprehensive review, we risk letting these policies develop in silos, with no one looking at the combined effect. That’s bad for business, bad for consumers, and bad for the State’s revenue base.

The Budget in October is a critical moment. We want the Minister for Finance to announce the establishment of this Expert Group in Budget 2026. That won’t happen unless there’s political will behind it — and that’s where you come in.

I’m asking you to contact your local TDs and Senators before the Budget. Tell them you support the creation of an Expert Group on Fiscal Policy and Fuels. Tell them why it matters to your business, your employees, and your customers.

Together, we can make sure this issue is not overlooked, and that the decisions shaping our future are grounded in evidence, fairness, and common sense.

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Consumers are not only arriving to refuel, but they’re also going to a convenience store – predominately across Europe and the Middle East – to purchase lunch or coffee, collecting car wash tokens, scanning loyalty cards, etc. They are moving through the site with purpose. Today’s consumers are time poor and their need to complete more than one task at a time (e.g., refuelling and purchasing lunch on route to work, while also being able to pick-up a delivery from parcel lockers) is highly sought after. In today’s retail environment, this level of accessibility is no longer “nice to have”, it’s a necessity.

The most successful fuel retailers understand this behaviour. They don’t treat a customer visit as a one-time transaction, but as a series of consistently good experiences, delivered every time to capture true consumer loyalty.

Dover Fueling Solutions^® (“DFS”) helps retailers deliver those experiences through a connected suite of technologies, from advanced Wayne^® and Tokheim^® fuel dispenser technology to the DFS Order Kiosk powered by FLYX and Prizma, DFS’ connected mobility and convenience hub that links forecourt and store systems. Together, these tools help build operational consistency, streamline service, and create journeys worth repeating. Loyalty is more than collecting points.

First Impressions Start at the Dispenser

The dispenser – whether conventional fuel or clean energy – is often the first point of engagement between a consumer and the fuel retailer or fuel site. It sets the tone for the overall consumer experience. If the refuelling process is slow, unclear, inconsistent, or payment doesn’t work as expected, consumers notice, and they remember. If a dispenser is out-of-service, many consumers, particularly during rush hour or peak driving times, will leave to refuel elsewhere – approx. one in three consumers (32%) would walk away from a brand or company after one bad experience. But when the experience is seamless, responsive, and informative, it becomes part of a broader service standard that encourages return visits.

DFS’ latest dispenser portfolio in EMEA has been developed with both performance and communication in mind. Large-format displays, fast-response interfaces, and improved accessibility help ensure a smooth fuelling experience.

Site Control Without the Complexity

Managing a modern fuel site involves more than just fuel. Car washes, loyalty schemes, mobile payments, unmanned terminals, and point-of-sale (POS) systems can all add value, but also complexity. Prizma helps fuel retailers simplify this ecosystem.

By unifying control of multiple touchpoints into a single interface, Prizma enables retailers to streamline operations across single or multi-site setups. This is especially valuable in EMEA, where cross-border retail often involves managing language preferences, regional regulations, or differing fuel types.

With real-time analytics and remote diagnostics, retailers can address issues before they impact customer experience. Prizma also integrates with back-office systems and supports a wide range of payment methods, making it easier to deliver a smooth, joined-up journey from pump to c-store. This kind of operational consistency enables the seamless integration of fuel reward programs in EMEA, supporting personalised offers, loyalty apps, or card-based schemes. By removing friction across the site, Prizma makes on-site and remote control easy and enables retailer to optimise the customers experience, which helps maximise site profits.

This is incredibly important as 86% of consumers are willing to pay more for a great customer experience, with those customers spending up to 140% more than those who experience negative interactions.

Reducing Queues and Improving Service Flow

Self-service technology is gaining traction across certain parts of EMEA, particularly at fuel sites with integrated convenience stores. In many European markets, consumers are familiar with self-checkout kiosks in retail and hospitality settings, making fuel site adoption more practical. Yet, it’s not consistent across the region, as some sites in Middle East and Africa (MEA) markets operate without a c-store, and full-service fuelling remains standard in many areas.

For forecourts where self-service is viable, the DFS Self-Checkout Kiosk helps reduce queues, shorten transaction times, and ease staffing pressure during busy periods. It makes the overall experience quicker, allowing consumers to continue their day with minimal interruption. In fact, 77% of consumers opt for self-checkout due to faster service.

When it comes to made-to-order food and beverage transactions, the DFS Order Kiosk improves flow and provides retailers with upselling opportunities without slowing down the front counter. Sites using the system have seen basket value increase by up to 26%. Not only does the DFS Order Kiosk benefit fuel retailers, it also improves the overall customer experience, helps to reduce queues and waiting times in the c-store. It’s a win-win!

These solutions help keep sites moving, which directly impacts the customer experience and in turn, loyalty. When wait times are shorter, transactions are smoother, and service feels efficient, consumers are more likely to return – 53% of consumers will go out of their way to visit a specific fuel site because they favour its c-store. Operational consistency isn’t just good for throughput, it’s what builds repeat business.

Delivering Consistency Across the Forecourt

Loyalty doesn’t come from a single promotion or an app download. It comes from consistency: a dispenser that works, payment that’s seamless, signage that makes sense, a self-checkout that doesn’t stall, an offer that arrives just when it’s relevant. These are all small touchpoints, but together they create a “standard” consumers notice and choose to return to.

DFS helps enable that standard across the entire fuel site. Whether it’s through Prizma’s centralised control, the flexibility of the DFS Self-Checkout, or the ease of the DFS Order Kiosk, every interaction is designed to strengthen the customer experience and support retail technology loyalty in EMEA.

Fuel retailers don’t need short-term incentives to build customer loyalty. Consistent service, connected systems, and seamless transactions are what drive long-term engagement, strengthening fuel customer loyalty.

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