Gala Retail launches ‘Live Chat’ customer service in convenience sector

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Gala Retail has become the first retailer in the Irish convenience retailing sector to launch a Live Chat function on both its consumer and retailer websites.

Due to high levels of incoming traffic to Gala.ie the company has responded to demand with an instant messaging function in the form of ‘Live Chat’. Gala Retail prides itself on having its finger on the pulse when it comes to modern-day communications with its customers and how they wish to engage with brands in 2019. Currently Gala boasts a whopping 190,000 followers across 3 of the main social platforms – Facebook, Instagram & Twitter – and has expanded its communication channels with ‘Live Chat’ to accommodate the increase in inbound enquiries at Gala.ie.

The company website features a number of promotions and competitions which are taking place nationwide across Gala stores, such as exclusive Disney Pixar premier screenings and ‘Family Fun with Gala Retail’ which gives Gala customers the chance to win 1 of 5 family holidays by simply spending €10 or more in-store & getting their ‘Gala Passport’ stamped in store.

The Gala website will also host entries for the Gala Gifts for Schools competition, which is back for 2019 following a huge reception last year. This time a massive €30,000 is up for grabs for 3 lucky Irish Primary Schools. Due to launch in September, details on Gala Gift for Schools and all other competitions are available now on the Gala website.

The new ‘Live Chat’ feature, running on Gala.ie now, will serve both as an additional customer service function for Gala consumers, as well as providing a convenient online support option for Gala retailers.

The service will allow customers and retailers alike to stay connected with the Gala brand online by using a ‘chat box’ on the Gala website to connect with a live resource which will be on hand to answer queries and respond to information requests. Users will be able to rate their satisfaction with the support following each chat session.

The introduction of the ‘Live Chat’ functionality on the Gala Group’s website builds on the Group’s ongoing focus on growing the brands online presence and communication channels through its digital and social platforms, providing options for Gala customers and retailers to stay connected with the brand in a way that is most convenient to them.

Gala Live chat will be available from 10am – 4pm, Monday to Friday at www.Gala.ie.

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